env(...) function will not work after you cached the config. (starting from laravel 5.2 till current 5.7)
The Laravel documentation says
If you are using the
config:cachecommand during deployment, you must make sure that you are only calling theenvfunction from within your configuration files, and not from anywhere else in your application.
So the correct answer would be to
If you are calling env from within your application, it is strongly recommended you add proper configuration values to your configuration files and call env from that location instead, allowing you to convert your env calls to config calls.
And I quoted it from the same documentation
But for a quick fix this will do:
php artisan config:clear
And now it should be clear why, when you tried config:cache, it did not help, even though it clears the config prior to caching.