Users are all capitals in v$session (and data dictionary views). If you match with capitals you should find your session to kill.
SELECT s.sid, s.serial#, s.status, p.spid
FROM v$session s, v$process p
WHERE s.username="TEST" --<<<--
AND p.addr(+) = s.paddr
/
Pass actual SID and SERIAL# values for user TEST then drop user…:
ALTER SYSTEM KILL SESSION '<SID>, <SERIAL>'
/