Unacknowledged messages are those which have been delivered across the network to a consumer but have not yet been ack’ed or rejected — but that consumer hasn’t yet closed the channel or connection over which it originally received them. Therefore the broker can’t figure out if the consumer is just taking a long time to process those messages or if it has forgotten about them. So, it leaves them in an unacknowledged state until either the consumer dies or they get ack’ed or rejected.
Since those messages could still be validly processed in the future by the still-alive consumer that originally consumed them, you can’t (to my knowledge) insert another consumer into the mix and try to make external decisions about them. You need to fix your consumers to make decisions about each message as they get processed rather than leaving old messages unacknowledged.